Last updated: November 7, 2026
This Privacy Policy explains what personal data Sanvador (“we”, “us”) collects when you visit plugins.sanvador.com, buy one of our WordPress plugins, use our free plugins, or contact our support team, and what we do with it.
Who we are
plugins.sanvador.com is operated by Sanvador, İspar İş Merkezi No:408, Kağıthane, İstanbul, Türkiye (“Sanvador”). We are the data controller for the data described below. For any privacy question or request, email support@sanvador.com.
What we collect and why
1. When you browse this website
We do not use advertising, analytics or tracking cookies, and we do not run third-party trackers on this site. Like every web server, our hosting provider automatically records technical request data (IP address, browser user agent, requested page, date and time) in server logs. We use these logs only to keep the site secure and working, and they are deleted on a rolling basis.
2. When you buy a plugin
Purchases, trials, subscriptions and licenses are handled by our reseller and Merchant of Record, Freemius, Inc. When you click “Buy now” or “Start free trial”, the Freemius checkout opens and you provide your name, email address, billing country and payment details directly to Freemius and its payment processors (for example Stripe or PayPal). We never see or store your full card details.
Freemius shares with us the information we need to deliver the product and support you: your name, email address, country, the plan you bought, license keys, the sites where a license is activated, and order and refund history. We use it to provide your license and updates, answer support requests, process refunds, and send you transactional emails (receipts, license, renewal and trial reminders). Freemius processes this data under its own Privacy Policy.
3. When you use our plugins on your own site
Our plugins are built with the Freemius SDK. When you activate a plugin, it may ask whether you want to opt in to security and feature-update notifications and non-sensitive diagnostic tracking. Opting in is optional for free versions. If you opt in, the following is sent to Freemius and shared with us: your name and email address, your site URL, WordPress, PHP and plugin versions, the site language, and plugin activation/deactivation events (with an optional reason you choose to give). Paid (Pro) versions connect to Freemius to validate the license and deliver updates, which requires the license key and site URL. You can opt out at any time from the plugin’s Account page in your WordPress admin.
Data that our plugins store on your site (for example, WhatsApp click statistics in Chat & Order Button Pro, or store locations in Locatory) stays in your own WordPress database. We do not receive it. If you run a website, you are the controller of your visitors’ data and are responsible for your own privacy notice.
4. When you contact support
If you email support@sanvador.com, we receive your email address, name and whatever you include in your message (such as your site URL or screenshots). We use this only to answer you. Please do not send us passwords; if we need temporary access to your site to help you, we will ask you to create a temporary account that you can remove afterwards.
5. WordPress.org
Free versions of our plugins may be downloaded from WordPress.org. Downloads, reviews and support forum posts there are governed by the WordPress.org Privacy Policy.
Legal bases
Where the EU/UK GDPR or Turkish Personal Data Protection Law No. 6698 (KVKK) applies, we rely on: performance of a contract (delivering licenses, updates and support you bought), legal obligations (keeping order and accounting records), legitimate interests (keeping the site and our products secure, answering free support requests), and consent (optional plugin usage tracking, which you can withdraw at any time).
Who we share data with
We do not sell or rent your personal data. We share it only with service providers that help us run the business:
- Freemius, Inc. (USA) – checkout, licensing, subscriptions, tax handling and transactional email.
- Payment processors used by Freemius (e.g. Stripe, PayPal) – payment processing.
- hosting.com.tr – website hosting and server logs.
- hosting.com.tr – our support mailbox.
We may also disclose data when required by law or to protect our rights. Some of these providers are located outside your country, including in the United States. Where required, transfers are protected by appropriate safeguards such as Standard Contractual Clauses.
How long we keep data
- Order, license and invoice records: as long as your license is active and afterwards for as long as tax and accounting laws require (usually up to 10 years).
- Support emails: up to 3 years after the conversation ends.
- Opt-in usage data: until you opt out or uninstall the plugin, after which it is deleted or anonymized within a reasonable time.
- Server logs: kept for a short period for security purposes only.
Cookies
This site sets no cookies for regular visitors. Cookies are only used if you log in to WordPress (strictly necessary session cookies). The Freemius checkout window and the Freemius customer portal may set their own cookies, which are needed to complete a purchase or sign in; see the Freemius Privacy Policy.
Your rights
Depending on where you live, you can ask us to access, correct, delete or export your personal data, object to or restrict certain processing, and withdraw consent at any time. To exercise a right, email support@sanvador.com from the address associated with your account. We will respond within 30 days. You also have the right to complain to your local data protection authority (in Türkiye, the Personal Data Protection Authority – KVKK).
Security
The site is served over HTTPS, admin access is restricted, and payment data is handled only by PCI-compliant processors. No system is completely secure, but we work to protect your data and will notify you as required by law if a breach affects you.
Children
Our products are intended for website owners and businesses. We do not knowingly collect data from children under 16.
Changes to this policy
We may update this policy as our products and services change. We will post the new version on this page and update the date above. Significant changes will be announced to customers by email.
Contact
Sanvador – support@sanvador.com