Terms & Conditions

Last updated: November 7, 2026

These Terms & Conditions (“Terms”) apply to the website plugins.sanvador.com and to the WordPress plugins published by Sanvador, including Chat & Order Button for WhatsApp and Sanvador Store Locator (“Products”). They are the vendor terms referred to in the license agreement you accept at checkout. By using this site or our Products you agree to these Terms.

1. Who we are

The Products are developed and supported by Sanvador, İspar İş Merkezi No:408, Kağıthane, İstanbul, Türkiye (“Sanvador”, “we”, “us”). Contact: support@sanvador.com.

2. How purchases work

Paid plans are sold through Freemius, Inc., which acts as the authorized reseller and Merchant of Record for every order. This means:

  • Your purchase contract, payment, invoice and any sales tax or VAT are handled by Freemius.
  • At checkout you accept the Freemius End User License Agreement (EULA) for the Product. These Terms add to the EULA; if the two conflict, the EULA prevails for matters of purchase, billing and refunds.
  • Prices are shown in US dollars on this site and in the checkout. The checkout total, including any applicable tax, is the final price.

3. Free and Pro versions

Each Product has a free version, available on WordPress.org or from this site, and a paid Pro version with additional features. The free version is fully usable on its own and is not time-limited. All our plugin code is licensed under the GNU General Public License v2 or later (GPL). A paid license gives you access to Pro features, updates and support for the number of sites included in your plan.

4. Licenses

  • Annual licenses renew automatically every year on the anniversary of your purchase until you cancel. You can cancel at any time from your account at customers.freemius.com; the license stays active until the end of the paid period.
  • Lifetime licenses are a one-time payment and include updates and support for as long as the Product is maintained.
  • Each license covers the number of sites stated in your plan (single site, 5 sites, 20 sites or unlimited sites). Staging and local development copies of a licensed site do not count toward the limit.
  • If an annual license expires, the plugin keeps working with the features you already have, but Pro features may be disabled and you will no longer receive updates or support until you renew.
  • Discounts such as launch or founding offers apply as described on the product page and in the checkout. When a discount is stated to stay on renewal, your renewal price keeps that discount while the subscription stays active.

5. Free trials

Where a free trial is offered (for example, 7 days for Chat & Order Button Pro), you can try the Pro features before paying. If you start a trial with a payment method, you will be charged at the end of the trial unless you cancel before it ends. If the trial ends without a purchase, Pro features are disabled and the free version continues to work.

6. Refunds

We want you to be happy with your purchase. Each Product has a money-back guarantee period, shown on its product page:

  • Chat & Order Button Pro: 30 days from the date of the first purchase.
  • Sanvador Store Locator Pro: 14 days from the date of the first purchase.

To request a refund, email support@sanvador.com with your order email within that period, or request it from your Freemius account. Refunds are issued by Freemius to the original payment method. Renewal payments and purchases outside the guarantee period are not refundable, except where the law requires otherwise. After a refund, the related license is deactivated.

7. Support and updates

  • Support is provided by email at support@sanvador.com, in English or Turkish, on business days. We aim to reply within 1–2 business days, but cannot guarantee a specific response time.
  • Support covers installing, configuring and using the Product, and fixing bugs in it. It does not include custom development, third-party plugins or themes, or problems caused by your hosting environment.
  • Free-version users can get help through the WordPress.org support forum of each plugin.
  • We may add, change or remove features in updates. We will not remove a core feature you paid for from an active license without notice.

8. Your responsibilities

  • Keep backups of your site and test updates on a staging site when possible.
  • Use the Products in line with the law and with the terms of third-party services they connect to (for example WhatsApp, WooCommerce or map providers).
  • If your site collects personal data from visitors through our Products, you are responsible for your own privacy notice and for complying with privacy laws.
  • Do not share your license key publicly or use it on more sites than your plan allows.

9. Third-party services and trademarks

Our Products are independent and are not affiliated with, endorsed or sponsored by WhatsApp LLC, Meta Platforms, Inc., Automattic Inc., the WordPress Foundation or any other third party. WhatsApp, WordPress, WooCommerce and other names are trademarks of their respective owners and are used only to describe compatibility. We are not responsible for changes, outages or policy decisions of third-party services.

10. Disclaimer

The Products are provided “as is”. We work hard to keep them reliable, secure and compatible with current versions of WordPress and WooCommerce, but we do not guarantee that they will be error-free, work with every theme, plugin or server configuration, or meet every specific need. Nothing in these Terms limits rights you have under consumer protection laws that cannot be excluded.

11. Limitation of liability

To the maximum extent permitted by law, Sanvador is not liable for indirect, incidental or consequential damages, including lost profits, lost data or business interruption, arising from the use of or inability to use the Products. Our total liability for any claim relating to a Product is limited to the amount you paid for that Product in the 12 months before the claim.

12. This website

Content on this site (text, images, logos and documentation) belongs to Sanvador unless stated otherwise and may not be copied for commercial use without permission. Plugin code remains available under the GPL as described above. We may update or remove content at any time.

13. Changes to these Terms

We may update these Terms from time to time. The new version will be posted on this page with a new date. Changes do not affect purchases already made under earlier terms in a way that reduces your rights.

14. Governing law

These Terms are governed by the laws of the Republic of Türkiye, and the courts of İstanbul, Türkiye have jurisdiction, without prejudice to any mandatory consumer protection rights you have in your country of residence. Matters of purchase, billing and refunds are governed by the Freemius EULA.

15. Contact

Questions about these Terms? Email support@sanvador.com.